Terms of Use

Terms and conditions for using our website and services

Last Updated: March 2026

Welcome to Open Claw Expert. These Terms of Use ("Terms") govern your access to and use of our website and services. By accessing or using our website or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing this website (openclawexpert.co.uk) or engaging our OpenClaw consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Open Claw Expert.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

2. Services Description

Open Claw Expert provides professional consulting services related to OpenClaw AI agent systems, including but not limited to:

  • OpenClaw installation and setup assistance
  • Configuration and troubleshooting support
  • Strategic consulting and workflow planning
  • Technical guidance and best practices advice
  • Custom skill development consultation

Our services are delivered remotely via video call, screen sharing, phone, email, or WhatsApp, as agreed upon with the client. Service delivery methods and scope will be confirmed prior to engagement.

3. Service Engagement

3.1 Initial Consultation

We may offer an initial consultation to understand your requirements and determine if our services are suitable for your needs. This consultation does not obligate either party to proceed with a formal service engagement.

3.2 Service Agreement

Upon agreeing to proceed with our services, we will confirm the scope of work, deliverables, timeline, and pricing. Services commence only after mutual agreement on these terms and receipt of any required advance payment.

3.3 Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information about your requirements
  • Provide timely access to necessary systems, accounts, or information (where applicable)
  • Communicate clearly and respond to inquiries in a reasonable timeframe
  • Maintain your own backups of data and systems before we perform any work
  • Follow any instructions or recommendations we provide during service delivery

4. Pricing and Payment

4.1 Service Fees

Our standard service rates are:

  • Hourly consulting rate: £90 per hour (minimum 1 hour)
  • Half-day session (up to 4 hours): £300
  • Full-day session (up to 8 hours): £540

Custom packages and pricing may be negotiated for ongoing or complex projects. All prices are in GBP (British Pounds Sterling) and exclude applicable taxes unless otherwise stated.

4.2 Payment Terms

Payment is required as follows:

  • Hourly sessions: Payment in advance or upon completion
  • Half-day and full-day sessions: 50% deposit required to schedule, remainder due upon completion
  • Custom projects: Payment terms as agreed in the service agreement

We accept payment via bank transfer, PayPal, or other agreed methods. Invoices are due within 7 days of issuance unless otherwise specified.

4.3 Late Payment

Late payments may incur additional charges and may result in suspension of ongoing services until payment is received. We reserve the right to charge interest on overdue amounts at the rate of 3% per month or the maximum rate permitted by law, whichever is lower.

4.4 Refunds

Deposits are non-refundable once services have commenced. If you cancel a scheduled session with less than 24 hours' notice, you may forfeit your deposit. Refunds for services not yet delivered will be considered on a case-by-case basis.

5. Intellectual Property

5.1 Our Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Open Claw Expert or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

5.2 Client Intellectual Property

You retain all ownership rights to your data, content, and pre-existing intellectual property. We will not claim ownership of your systems, configurations, or proprietary information.

5.3 Service Deliverables

Unless otherwise agreed in writing, any custom scripts, configurations, documentation, or other materials we create specifically for you as part of our services will be owned by you upon full payment. However, we retain the right to use general methodologies, knowledge, and techniques developed during our engagement for other clients.

5.4 OpenClaw Software

OpenClaw is third-party software subject to its own licensing terms. We do not own or control OpenClaw. Our services involve consulting and support related to OpenClaw, but we are not affiliated with or endorsed by the creators of OpenClaw unless explicitly stated.

6. Limitation of Liability

6.1 Service Basis

Our services are provided on a "best effort" basis. While we strive to deliver high-quality consulting and support, we cannot guarantee specific outcomes or results from our services.

6.2 Liability Cap

To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific services giving rise to the claim.

6.3 Exclusion of Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or system downtime
  • Costs of substitute services
  • Damage to reputation or goodwill

This limitation applies regardless of the legal theory upon which the claim is based, even if we have been advised of the possibility of such damages.

6.4 System Risks

You acknowledge that working with software systems, including OpenClaw, carries inherent risks. We strongly recommend maintaining current backups of all data and systems. We are not responsible for data loss, system failures, or any adverse outcomes resulting from our services or your use of OpenClaw.

7. Disclaimers

7.1 No Warranties

Our services and website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 Third-Party Software

We do not warrant the performance, reliability, or suitability of OpenClaw or any other third-party software. Our services involve providing consulting and support, but we do not guarantee that OpenClaw will meet your requirements or operate without errors.

7.3 Website Availability

We do not warrant that our website will be uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue any part of our website at any time without notice.

7.4 External Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.

8. Confidentiality

We respect the confidentiality of information shared during our service engagements. We will not disclose your proprietary or confidential information to third parties without your consent, except as required by law or as necessary to provide our services (e.g., using trusted service providers bound by confidentiality obligations).

You agree to keep confidential any proprietary methods, techniques, or information we share with you during our engagement that is identified as confidential.

9. Termination

9.1 Termination by Client

You may terminate our services at any time by providing written notice. You will be responsible for payment for all services rendered up to the termination date, and any deposits or prepayments for uncompleted work may be non-refundable.

9.2 Termination by Us

We reserve the right to terminate our services if:

  • You breach these Terms or any service agreement
  • Payment is not received as agreed
  • You engage in abusive, threatening, or inappropriate behavior
  • Continuing the engagement becomes impractical or inadvisable

9.3 Effect of Termination

Upon termination, we will cease providing services and return any client materials in our possession (if applicable). Provisions of these Terms that by their nature should survive termination shall remain in effect, including intellectual property rights, limitation of liability, and dispute resolution provisions.

10. Indemnification

You agree to indemnify, defend, and hold harmless Open Claw Expert, its owner, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of our services or website
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Your use of OpenClaw or other third-party software

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. You agree to submit to the personal jurisdiction of these courts for the purpose of litigating any such disputes.

12. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek an informal resolution. If we cannot resolve the dispute informally, either party may pursue legal remedies through the courts of England and Wales as described above.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Open Claw Expert regarding your use of our website and services.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign or transfer our rights and obligations without restriction.

13.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet or telecommunications failures.

14. Contact Information

If you have any questions about these Terms or our services, please contact us:

Open Claw Expert
Sophia House, 28 Cathedral Road
Cardiff, South Wales
United Kingdom

Email: support@openclawexpert.co.uk
Phone: +44 7713 571037

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms of Use.