Privacy Policy

How we collect, use and protect your personal information

Last Updated: March 2026

Open Claw Expert ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our OpenClaw consulting services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Contact us via email, phone, or WhatsApp
  • Fill out a contact form on our website
  • Request our services or consultations
  • Communicate with us during service delivery

This information may include:

  • Name and contact details (email address, phone number)
  • Business or organization name
  • Technical information about your OpenClaw setup or requirements
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website or source

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our OpenClaw consulting services
  • Respond to your inquiries and communicate with you
  • Process service requests and deliver support
  • Send administrative information, service updates, and technical notices
  • Understand how our website is used and improve user experience
  • Comply with legal obligations and protect our rights

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, our legal basis for collecting and using your personal information depends on the specific context:

  • Contractual Necessity: We process your information to fulfill our contractual obligations when you engage our services
  • Legitimate Interests: We process your information for our legitimate business interests, such as improving our services and responding to inquiries
  • Consent: Where required by law, we process your information based on your explicit consent
  • Legal Obligation: We may process your information to comply with legal requirements

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business (e.g., email hosting, payment processing), subject to confidentiality obligations
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • Protection of Rights: We may disclose information to protect our rights, privacy, safety, property, or that of others

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Contact and inquiry information: Retained for up to 3 years after last contact
  • Client service records: Retained for up to 7 years for business and tax purposes
  • Website analytics data: Retained for up to 26 months

When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you
  • Right to Rectification: You can request that we correct inaccurate or incomplete information
  • Right to Erasure: You can request that we delete your personal information in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your information
  • Right to Data Portability: You can request a copy of your information in a structured, commonly used format
  • Right to Object: You can object to our processing of your information for certain purposes
  • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at support@openclawexpert.co.uk. We will respond to your request within one month.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device.

We may use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Open Claw Expert
Sophia House, 28 Cathedral Road
Cardiff, South Wales
United Kingdom

Email: support@openclawexpert.co.uk
Phone: +44 7713 571037

14. Supervisory Authority

If you are located in the EEA or UK and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO): https://ico.org.uk